Return Policy

We want you to be 100% satisfied with your purchase from Washein. Items in new condition (unworn/unwashed) can be returned or exchanged within 10 days of delivery. Please note that original shipping charges are non-refundable and the customer must cover the costs of shipping returns. If we made a mistake or the item arrived defective, please contact us on and we’ll make things right.

To return or exchange an item please follow the steps below:

  1. Include a copy of the confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)
  2. Mail your return to:
     Attn: Returns/Exchanges
     45 Westbourne Terrace, Flat 4
     London, W2 3UR

  3. Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.

Refund Policy

To receive your full refund (excluding shipping costs) please follow the steps above. Once we receive the parcel, we will issue your refund. We also offer shopping credit on Washein instead.